Shipping policy

Dear John – Shipping Policy

Effective Date: 7/1/2025

Thank you for supporting Dear John. We strive to ship your order as quickly and carefully as possible. Please review the details below to understand how we handle shipping and delivery.

Processing Times

  • Ready-to-ship items are processed within 2–4 business days.

  • Custom or personalized orders may take 7–14 business days to process, depending on complexity. Production time does not include shipping time.

  • Orders placed on weekends or holidays will be processed the following business day.

Shipping Rates & Delivery

  • Shipping costs are calculated at checkout based on order weight, size, and destination.

  • We currently ship within the U.S. only.

  • Standard delivery typically takes 3–7 business days once shipped. Expedited shipping options may be available at checkout.

Local Pickup (Oakland, CA)

We offer free local pickup from our storefront at:
📍 3807 Macarthur Blvd, Oakland, CA
Select “Local Pickup” at checkout and we’ll notify you when your order is ready—usually within 2 business days.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking to update.

Lost or Delayed Shipments

We are not responsible for delays caused by the shipping carrier. If your package is lost or significantly delayed, please reach out to us at support@dearjohnshop.com, and we’ll do our best to assist.

Damaged Items

If your package arrives damaged, notify us within 5 days of delivery with photos of the item and packaging. We’ll work with you to replace or refund the item as appropriate.

Shipping During Peak Seasons

During holidays and promotional periods, please allow extra time for processing and delivery due to increased order volumes and carrier delays.

If you have any shipping questions, please contact us at:
✉️ support@dearjohnshop.com
📞 (510) 542-9678