Refund policy

Returns, Refunds & Exchanges

At Dear John, we want you to love what you take home. If something isn’t quite right, we’re happy to help.

30-Day Return Policy

Eligible purchases may be returned or exchanged within 30 days of the original purchase date with a valid receipt or proof of purchase.

Items must be unused, undamaged, and in original condition with any original packaging or tags intact.

Customers may choose from the following options:

  • Refund: Refunds will be issued to the original form of payment for eligible merchandise.

  • Store Credit: Customers may choose store credit for the full eligible purchase amount. Store credit does not expire.

  • Exchange: Customers may exchange an eligible item for another item of equal value. If the replacement item costs more, the customer is responsible for the difference.

Final Sale Items

The following purchases are final sale and are not eligible for return, refund, exchange, or store credit:

  • Sale or clearance merchandise

  • Gift cards

  • Special orders or personalized items

  • Items marked “Final Sale” at the time of purchase

Damaged or Defective Items

If an item arrives damaged or has a manufacturing defect, please contact us within 7 days of purchase. We’ll work with you to arrange a replacement, exchange, store credit, or refund, as appropriate.

Online Purchases

For online orders, the 30-day return period begins on the date the order is delivered. Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong item was shipped.

Please contact us before sending an online return so we can provide return instructions.

Important Notes

  • Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective.

  • Refunds may take several business days to appear on your original payment method.

  • Dear John reserves the right to decline returns that do not meet the requirements of this policy or appear to be worn, used, damaged, or otherwise ineligible for return.

Questions about a return? Please contact us at Dear John and we’ll be happy to help.